Education & Experience
- Educational Background: A bachelor’s degree in Business Administration, Marketing, Communications, Hospitality, or a related field is commonly preferred.
- Professional Experience: Typically, 1 to 3 years of experience in customer service, account management, sales support, or administrative roles is required.
Core Soft Skills
- Communication Skills: Exceptional verbal and written communication skills are vital. A coordinator must convey complex project updates clearly and professionally.
- Relationship Building: The ability to build trust and maintain positive, long-term relationships with clients.
- Organization & Time Management: High proficiency in multitasking, managing tight deadlines, and prioritizing urgent client requests.
- Problem-Solving: Strong critical thinking skills to resolve client complaints, handle conflicts, and provide quick, effective solutions.
Technical Requirements
- CRM Software: Familiarity with Customer Relationship Management tools (like Salesforce, HubSpot, or Zoho) to track client interactions.
- Project Management Tools: Proficiency in tools like Asana, Trello, or Monday.com to monitor project timelines and deliverables.
- Office Suites: Advanced knowledge of Microsoft Office (Word, Excel, PowerPoint) or Google Workspace.
Key Responsibilities
- Onboarding: Welcoming new clients and guiding them through the initial setup or kickoff processes.
- Liaison: Serving as the dedicated point of contact, routing client feedback to internal teams (such as production, sales, or technical support).
- Reporting: Preparing regular progress reports, scheduling meetings, and taking detailed minutes to keep all parties aligned.
Core Job Description
- Job Title: Client Coordinator (Alternative titles: Client Success Coordinator, Account Coordinator)
- Role Purpose: To serve as the primary point of contact for clients, ensure seamless project delivery, and maintain high levels of client satisfaction.
- Reporting Structure: Typically reports to an Account Manager, Client Success Director, or Operations Head.
Experience & Education:
- 1–3 years of experience in a client-facing role (e.g., customer success, account support, hospitality, or corporate administration).
- A high school diploma is required; a Bachelor’s degree in Business, Communications, or Marketing is preferred but can often be substituted with relevant experience.
Read Before Apply
You MUST work a minimum of 8 hours between 7:50 PM to 6:00 AM, Monday to Friday depending on the project. ***If you are not fluent in speaking English, PLEASE DO NOT APPLY at all*** ONLY English-speaking candidates are encouraged to apply BUT only at the night shift. We have a friendly environment. No compromise with security. No one can get out of the office after 10 PM and the office is under CCTV surveillance 24X7.